:root{
  --bg1:#f5f7fa;
  --bg2:#e9ecf2;
  --card:rgba(255,255,255,.85);
  --stroke:rgba(255,255,255,.55);
  --text:#1f2430;
  --muted:#6b7280;
  --shadow:0 18px 55px rgba(20,26,40,.10);
  --shadow2:0 10px 30px rgba(20,26,40,.10);
  --radius:20px;
  --radius2:16px;
  --accent:#6c5ce7;
  --accent2:#5a4ad1;
  --danger:#ff4d6d;
  --warning:#f5b301;
  --ok:#26c281;
  --closed:#9aa4b2;
  --focus:0 0 0 4px rgba(108,92,231,.18);
  --blur:10px;
  --sidebarW:290px;
}

*{box-sizing:border-box}
html,body{height:100%}
body{
  margin:0;
  font-family:"Inter",system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;
  color:var(--text);
  background:linear-gradient(135deg,var(--bg1),var(--bg2));
  overflow-x:hidden;
}
a{color:inherit;text-decoration:none}
button,input,textarea,select{font:inherit}

.bg{position:fixed;inset:0;pointer-events:none;z-index:0}
.bg__blob{
  position:absolute;
  width:520px;height:520px;border-radius:999px;
  filter:blur(35px);
  opacity:.45;
}
.bg__blob--1{left:-140px;top:-140px;background:radial-gradient(circle at 30% 30%, #a29bfe, transparent 60%)}
.bg__blob--2{right:-160px;top:80px;background:radial-gradient(circle at 40% 40%, #74b9ff, transparent 60%)}
.bg__blob--3{left:30%;bottom:-200px;background:radial-gradient(circle at 40% 40%, #ffeaa7, transparent 60%)}

.layout{
  position:relative;
  z-index:1;
  min-height:100vh;
  display:grid;
  grid-template-columns: var(--sidebarW) 1fr;
}

.sidebar{
  position:sticky;top:0;height:100vh;
  padding:18px 16px;
  border-right:1px solid rgba(255,255,255,.6);
  background:rgba(255,255,255,.45);
  backdrop-filter:blur(var(--blur));
  display:flex;
  flex-direction:column;
}
.sidebar__brand{
  display:flex;align-items:center;gap:12px;
  padding:10px 10px 14px;
}
.logo{
  width:42px;height:42px;border-radius:14px;
  display:grid;place-items:center;
  color:#fff;font-weight:800;letter-spacing:.5px;
  background:linear-gradient(135deg,var(--accent),var(--accent2));
  box-shadow:0 16px 40px rgba(108,92,231,.25);
}
.brand__title{font-weight:800}
.brand__subtitle{font-size:12px;color:var(--muted)}

.sidebar__burger{
  display:none;
  margin:6px 6px 10px;
  width:44px;height:40px;border-radius:14px;
  border:1px solid rgba(255,255,255,.7);
  background:rgba(255,255,255,.65);
  backdrop-filter:blur(var(--blur));
  box-shadow:var(--shadow2);
}
.sidebar__burger span{
  display:block;height:2px;margin:5px 10px;background:rgba(31,36,48,.75);border-radius:2px
}

.sidebar__nav{
  display:flex;flex-direction:column;gap:8px;
  padding:10px 6px;
  flex:1;
  min-height:0;
  overflow-y:auto;
  overflow-x:hidden;
  max-height:calc(100vh - 200px);
}
.navItem{
  display:flex;align-items:center;gap:10px;
  padding:12px 12px;
  border-radius:16px;
  border:1px solid transparent;
  color:rgba(31,36,48,.92);
  transition:transform .12s ease, background .12s ease, border-color .12s ease;
}
.navItem:hover{
  background:rgba(255,255,255,.65);
  border-color:rgba(255,255,255,.7);
  transform:translateY(-1px);
}
.navItem.isActive{
  background:linear-gradient(135deg,rgba(108,92,231,.18),rgba(90,74,209,.12));
  border-color:rgba(108,92,231,.25);
}
.navItem__dot{
  width:10px;height:10px;border-radius:999px;
  background:rgba(108,92,231,.5);
  box-shadow:0 0 0 6px rgba(108,92,231,.10);
}
.navItem__label{font-weight:600}
.navItem__sub{margin-left:auto;color:var(--muted);font-size:12px}

.sidebar__footer{margin-top:auto;padding:12px 6px 6px}
.sidebar__hint{margin-top:10px;color:var(--muted);font-size:12px;line-height:1.25}

.main{display:flex;flex-direction:column;min-width:0}
.topbar{
  display:flex;align-items:flex-start;justify-content:space-between;
  gap:12px;
  flex-wrap:wrap;
  padding:18px 22px;
}
.topbar__title{font-weight:800}
.topbar__crumb{font-size:12px;color:var(--muted);margin-top:4px}
.topbar__left{display:flex;flex-direction:column;min-width:min(520px, 100%)}
.topbar__right{display:flex;align-items:flex-start;gap:10px;flex-wrap:wrap;justify-content:flex-end;flex:1;min-width:min(520px, 100%)}

/* Mobile-first quick nav (always readable; complements sidebar) */
.topNav{
  display:none;
  gap:8px;
  flex-wrap:nowrap;
  align-items:center;
  justify-content:flex-start;
  width:100%;
  overflow-x:auto;
  overflow-y:hidden;
  -webkit-overflow-scrolling:touch;
  padding-bottom:2px;
}
.topNav a{
  flex:0 0 auto;
  padding:10px 12px;
  border-radius:14px;
  border:1px solid rgba(255,255,255,.75);
  background:rgba(255,255,255,.65);
  backdrop-filter:blur(var(--blur));
  box-shadow:var(--shadow2);
  font-weight:800;
  font-size:13px;
  white-space:nowrap;
}
.topNav a.isActive{
  border-color:rgba(108,92,231,.35);
  background:linear-gradient(135deg,rgba(108,92,231,.18),rgba(90,74,209,.12));
}

/* Compact emergency entry in header (sidebar hidden off-canvas on phones) */
.emergencyTop{display:none;min-width:44px;padding:10px 12px;border-radius:14px;font-weight:900}

.me{
  display:flex;align-items:center;gap:10px;
  padding:10px 12px;
  border-radius:999px;
  background:rgba(255,255,255,.55);
  border:1px solid rgba(255,255,255,.7);
  backdrop-filter:blur(var(--blur));
  box-shadow:var(--shadow2);
}
.me__avatar{
  width:34px;height:34px;border-radius:999px;
  background:linear-gradient(135deg, rgba(108,92,231,.35), rgba(116,185,255,.35));
  border:1px solid rgba(255,255,255,.8);
}
.me__name{font-weight:700;display:flex;align-items:center;gap:8px}
.me__sub{font-size:12px;color:var(--muted)}

.roleTag{
  padding:4px 9px;
  border-radius:999px;
  font-size:12px;
  font-weight:800;
  letter-spacing:.2px;
  color:#fff;
  background:linear-gradient(135deg,var(--accent),var(--accent2));
  box-shadow:0 10px 25px rgba(108,92,231,.22);
}

.content{padding:0 22px 28px;min-width:0}
.app{min-height:calc(100vh - 120px)}

.card{
  background:var(--card);
  border:1px solid rgba(255,255,255,.75);
  backdrop-filter:blur(var(--blur));
  border-radius:var(--radius);
  box-shadow:var(--shadow);
}
.panel{padding:18px}
.grid{display:grid;gap:16px}
.grid--2{grid-template-columns:repeat(2,minmax(0,1fr))}

.adminTabs{
  display:flex;
  flex-wrap:wrap;
  gap:8px;
  margin-bottom:12px;
}
.adminTab{
  border:1px solid rgba(255,255,255,.75);
  background:rgba(255,255,255,.65);
  backdrop-filter:blur(var(--blur));
  border-radius:14px;
  padding:10px 14px;
  font-weight:800;
  cursor:pointer;
  color:rgba(31,36,48,.88);
}
.adminTab.isActive{
  border-color:rgba(108,92,231,.35);
  background:linear-gradient(135deg,rgba(108,92,231,.18),rgba(90,74,209,.12));
}
.adminPanelBody{min-width:0}
.adminScrollPane{
  max-height:min(72vh,820px);
  overflow:auto;
  -webkit-overflow-scrolling:touch;
}
.adminSubGrid{min-width:0}
.adminStack .adminScrollPane{min-width:0}

@media (max-width: 1100px){
  .grid--2.adminStack{grid-template-columns:1fr}
}
.center{
  display:grid;place-items:center;
  min-height:calc(100vh - 160px);
}

.heroCards{
  display:flex;gap:18px;flex-wrap:wrap;
  align-items:center;justify-content:center;
}
.bigCard{
  width:300px;height:200px;
  padding:18px;
  border-radius:var(--radius);
  border:1px solid rgba(255,255,255,.7);
  box-shadow:var(--shadow);
  backdrop-filter:blur(var(--blur));
  cursor:pointer;
  transition:transform .15s ease, box-shadow .15s ease;
  display:flex;flex-direction:column;justify-content:space-between;
}
.bigCard:hover{transform:translateY(-3px);box-shadow:0 24px 70px rgba(20,26,40,.14)}
.bigCard__title{font-size:18px;font-weight:800}
.bigCard__desc{color:rgba(31,36,48,.72);line-height:1.35}
.bigCard--talk{background:linear-gradient(135deg, rgba(162,155,254,.55), rgba(116,185,255,.35))}
.bigCard--danger{background:linear-gradient(135deg, rgba(255,77,109,.55), rgba(255,118,117,.30))}
.bigCard__icon{font-size:30px}

.field{display:flex;flex-direction:column;gap:8px}
.label{font-weight:700;font-size:13px}
.input,.textarea,.select{
  width:100%;
  border-radius:16px;
  border:1px solid rgba(255,255,255,.75);
  background:rgba(255,255,255,.7);
  backdrop-filter:blur(var(--blur));
  padding:12px 12px;
  outline:none;
  transition:box-shadow .15s ease, border-color .15s ease, transform .15s ease;
}
.textarea{min-height:96px;resize:vertical}
.input:focus,.textarea:focus,.select:focus{box-shadow:var(--focus);border-color:rgba(108,92,231,.35)}

.row{display:flex;gap:12px;flex-wrap:wrap;align-items:center}
.muted{color:var(--muted)}
.small{font-size:12px}

.btn{
  border:0;
  border-radius:16px;
  padding:12px 14px;
  font-weight:800;
  cursor:pointer;
  transition:transform .15s ease, filter .15s ease, box-shadow .15s ease, background .15s ease, opacity .15s ease;
  user-select:none;
}
.btn:disabled{opacity:.55;cursor:not-allowed;transform:none}
.btn--wide{width:100%}
.btn--primary{
  color:#fff;
  background:linear-gradient(135deg,var(--accent),var(--accent2));
  box-shadow:0 14px 36px rgba(108,92,231,.25);
}
.btn--primary:hover{filter:brightness(1.03);transform:translateY(-1px)}
.btn--ghost{
  background:rgba(255,255,255,.65);
  border:1px solid rgba(255,255,255,.75);
  box-shadow:var(--shadow2);
}
.btn--ghost:hover{transform:translateY(-1px)}
.btn--danger{
  color:#fff;
  background:linear-gradient(135deg,#ff4d6d,#ff6b6b);
  box-shadow:0 14px 36px rgba(255,77,109,.22);
}
.btn--danger:hover{filter:brightness(1.03);transform:translateY(-1px)}

.iconBtn{
  width:40px;height:40px;border-radius:14px;
  border:1px solid rgba(255,255,255,.75);
  background:rgba(255,255,255,.65);
  backdrop-filter:blur(var(--blur));
  cursor:pointer;
  transition:transform .15s ease;
}
.iconBtn:hover{transform:translateY(-1px)}

.divider{height:1px;background:rgba(255,255,255,.7);margin:14px 0}

.badge{
  padding:6px 10px;border-radius:999px;
  font-weight:800;font-size:12px;
  border:1px solid rgba(255,255,255,.7);
  background:rgba(255,255,255,.65);
}
.status--pending{color:#7a5d00;background:rgba(245,179,1,.18);border-color:rgba(245,179,1,.22)}
.status--active{color:#0f5b35;background:rgba(38,194,129,.18);border-color:rgba(38,194,129,.22)}
.status--closed{color:#4b5563;background:rgba(154,164,178,.20);border-color:rgba(154,164,178,.25)}

/* Chat */
.chatShell{
  display:grid;
  grid-template-columns: 1fr;
  gap:14px;
}
.chatHead{
  display:flex;align-items:center;justify-content:space-between;gap:12px;
}
.chatHead__title{font-weight:900}
.chatHead__sub{font-size:12px;color:var(--muted)}
.chatBox{
  height:min(560px, calc(100vh - 260px));
  overflow:auto;
  padding:14px;
  border-radius:var(--radius);
  border:1px solid rgba(255,255,255,.75);
  background:rgba(255,255,255,.55);
  backdrop-filter:blur(var(--blur));
}
.msgRow{display:flex;margin:8px 0}
.msgRow--mine{justify-content:flex-end}
.msgRow--other{justify-content:flex-start}
.msg{
  max-width:min(560px, 88%);
  padding:10px 12px;
  border-radius:18px;
  border:1px solid rgba(255,255,255,.7);
  box-shadow:0 10px 25px rgba(20,26,40,.08);
  animation:fadeInUp .18s ease both;
}
.msg--mine{
  color:#fff;
  background:var(--accent);
  border-color:rgba(255,255,255,.25);
}
.msg--other{
  color:var(--text);
  background:rgba(255,255,255,.92);
}
.msgMeta{
  display:flex;align-items:center;gap:8px;
  margin-bottom:6px;
  font-size:12px;
  color:rgba(31,36,48,.65);
}
.msg--mine .msgMeta{color:rgba(255,255,255,.85)}
.msgText{white-space:pre-wrap;word-break:break-word;line-height:1.35}
.chatInput{
  display:flex;gap:10px;align-items:flex-end;
}
.chatInput .textarea{min-height:54px;max-height:140px}

/* Fullscreen chat mode (locks page scroll, chat scrolls internally) */
body.body--lock-scroll{overflow:hidden}
.chatShell--fullscreen{
  position:fixed;
  inset:8px;
  z-index:90;
  margin:0;
  padding:0;
  grid-template-rows:auto 1fr auto;
}
.chatShell--fullscreen .chatBox{
  height:100%;
  min-height:0;
}

/* Modals */
.modal{position:fixed;inset:0;display:none;z-index:50}
.modal.isOpen{display:block}
.modal__backdrop{
  position:absolute;inset:0;
  background:rgba(15,18,25,.32);
  backdrop-filter:blur(3px);
}
.modal__panel{
  position:relative;
  width:min(560px, calc(100vw - 28px));
  margin:8vh auto 0;
  background:rgba(255,255,255,.85);
  border:1px solid rgba(255,255,255,.75);
  border-radius:22px;
  box-shadow:0 35px 90px rgba(20,26,40,.18);
  backdrop-filter:blur(12px);
  overflow:hidden;
}
.modal__panel--wide{width:min(820px, calc(100vw - 28px))}
.modal__panel--sheet{width:min(520px, calc(100vw - 28px))}
.modal__head,.modal__foot{padding:14px 16px;display:flex;align-items:center;justify-content:space-between;gap:12px}
.modal__head{border-bottom:1px solid rgba(255,255,255,.7)}
.modal__foot{border-top:1px solid rgba(255,255,255,.7)}
.modal__title{font-weight:900}
.modal__body{padding:14px 16px}
.list{padding-left:18px;margin:10px 0}
.rules{margin:0;padding-left:18px;display:grid;gap:10px}

/* Action sheet */
.sheet{
  display:grid;
  gap:10px;
}
.sheetBtn{
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:12px;
  width:100%;
  padding:12px 12px;
  border-radius:16px;
  border:1px solid rgba(255,255,255,.75);
  background:rgba(255,255,255,.65);
  backdrop-filter:blur(var(--blur));
  box-shadow:var(--shadow2);
  cursor:pointer;
  font-weight:800;
  transition:transform .12s ease, filter .12s ease;
}
.sheetBtn:hover{transform:translateY(-1px);filter:brightness(1.02)}
.sheetBtn--danger{
  border-color:rgba(255,77,109,.25);
  background:linear-gradient(135deg, rgba(255,77,109,.18), rgba(255,255,255,.55));
}
.sheetBtn__sub{font-size:12px;color:var(--muted);font-weight:600}

/* Toasts */
.toasts{position:fixed;right:16px;bottom:16px;z-index:60;display:grid;gap:10px}
.toast{
  width:min(360px, calc(100vw - 32px));
  padding:12px 12px;
  border-radius:18px;
  background:rgba(255,255,255,.85);
  border:1px solid rgba(255,255,255,.75);
  box-shadow:0 20px 60px rgba(20,26,40,.16);
  backdrop-filter:blur(12px);
  animation:toastIn .18s ease both;
}
.toast--success{border-color:rgba(38,194,129,.25)}
.toast--error{border-color:rgba(255,77,109,.25)}
.toast__title{font-weight:900;margin-bottom:4px}
.toast__text{color:var(--muted);font-size:13px;line-height:1.25}

@keyframes fadeInUp{
  from{opacity:0;transform:translateY(6px)}
  to{opacity:1;transform:translateY(0)}
}
@keyframes toastIn{
  from{opacity:0;transform:translateY(8px)}
  to{opacity:1;transform:translateY(0)}
}

/* Responsive */
@media (max-width: 980px){
  /* Was 84px — nav labels clipped by overflow-x:hidden on .sidebar__nav */
  .layout{grid-template-columns: minmax(240px, 34vw) 1fr}
  .brand{display:none}
  .sidebar__brand{justify-content:center}
  /* IMPORTANT: do not hide nav labels — users lose navigation entirely */
  .sidebar__footer{padding:12px 0}
  .btn--wide{padding:12px 10px}
  /* Tablets / small laptops: duplicate nav into header so items are always visible */
  .topNav{display:flex}
  .topbar__left,.topbar__right{min-width:0;width:100%}
}
@media (max-width: 720px){
  .layout{grid-template-columns: 1fr}
  .sidebar{
    position:fixed;left:0;top:0;height:100vh;width:min(320px, 86vw);
    transform:translateX(-105%);
    transition:transform .18s ease;
    z-index:40;
    box-shadow:0 35px 90px rgba(20,26,40,.18);
  }
  .sidebar.isOpen{transform:translateX(0)}
  .sidebar__burger{display:block}
  .topbar{position:sticky;top:0;z-index:5;background:rgba(255,255,255,.35);backdrop-filter:blur(10px);border-bottom:1px solid rgba(255,255,255,.6)}
  .topbar__left,.topbar__right{min-width:0;width:100%}
  .content{padding:0 14px 20px}
  .grid--2{grid-template-columns:1fr}
  .topNav{display:flex}
  .emergencyTop{display:inline-flex;align-items:center;justify-content:center}
  .chatShell--fullscreen{inset:0}
}

.themeToggle{
  min-width:44px;
  padding:10px 12px;
  border-radius:14px;
}
.themeToggle__icon{font-size:18px;line-height:1}

/* Тёмная тема */
[data-theme="dark"]{
  --bg1:#16181f;
  --bg2:#0e1015;
  --card:rgba(28,31,40,.92);
  --stroke:rgba(255,255,255,.08);
  --text:#e6e8ec;
  --muted:#9ca3af;
  --shadow:0 18px 55px rgba(0,0,0,.35);
  --shadow2:0 10px 30px rgba(0,0,0,.28);
  --focus:0 0 0 4px rgba(108,92,231,.28);
}
[data-theme="dark"] body{
  background:linear-gradient(135deg,var(--bg1),var(--bg2));
}
[data-theme="dark"] .bg__blob{opacity:.28}
[data-theme="dark"] .sidebar{
  border-right-color:rgba(255,255,255,.08);
  background:rgba(22,24,31,.75);
}
[data-theme="dark"] .navItem{color:rgba(230,232,236,.92)}
[data-theme="dark"] .navItem:hover{
  background:rgba(255,255,255,.08);
  border-color:rgba(255,255,255,.12);
}
[data-theme="dark"] .me{
  background:rgba(28,31,40,.85);
  border-color:rgba(255,255,255,.1);
}
[data-theme="dark"] .card{
  border-color:rgba(255,255,255,.1);
}
[data-theme="dark"] .input,
[data-theme="dark"] .textarea,
[data-theme="dark"] .select{
  background:rgba(20,22,28,.6);
  border-color:rgba(255,255,255,.12);
  color:var(--text);
}
[data-theme="dark"] .chatBox{
  background:rgba(22,24,31,.75);
  border-color:rgba(255,255,255,.1);
}
[data-theme="dark"] .msg--other{
  background:rgba(36,39,48,.95);
  border-color:rgba(255,255,255,.1);
}
[data-theme="dark"] .modal__panel{
  background:rgba(28,31,40,.95);
  border-color:rgba(255,255,255,.1);
}
[data-theme="dark"] .toast{
  background:rgba(28,31,40,.95);
  border-color:rgba(255,255,255,.12);
}
[data-theme="dark"] .adminTab{
  background:rgba(22,24,31,.75);
  border-color:rgba(255,255,255,.1);
  color:var(--text);
}